Practice Transformation Coach

Arizona Alliance for Community Health Centers

Title:                            Practice Transformation Coach

Reports to:                  Project Manager

Revision Date:            May 2017       

FLSA Status:                Exempt

Primary Purpose

The Practice Transformation Coach collaborates with Participating Health Centers (PHC) to provide support and assistance with PHC strategy around clinical and operational improvements including, but not limited to redefining policies, procedures and work flow processes under the Health Resources Services Administration (HRSA) funded Health Center Controlled Network (HCCN) project grant. Serves as facilitator and change agent for PHC’s while effecting minimal disruptions of PHC operations.


Essential Functions  

  • Conducts on-site baseline and follow-up assessments of “current state” using the designated HCCN assessment tool. In collaboration with Individualized Work Plan Facilitators and PCH Project Leads.
  • Develops gap analysis based on outcome of assessments; presents findings to PHC and work with Project Lead to develop a work plan for improvement.
  • Assists PHC’s in selecting quality clinical and operational measures to target for improvement based on program-specific focus and goals.
  • Reviews and analyzes workflows to identify current or potential barriers.
  • Provides education for PHC’s to develop workforce expertise with metrics and data review for quality improvement.
  • Identifies action plans for PHC implementation to improve cost, quality and the patient experience and facilitates in the design, development and implementation of quality insurance projects.
  • Guides teams through improvement process and provides knowledge of tools and techniques to create sustainable systems, better clinical outcomes and greater patient satisfaction.
  • Supports PHC in development of change management strategies around implementation of care coordination and care management activities and programs.
  • Coaches the PHC’s clinical and operations workforce in using the elements of Six Sigma, Plan-Do-Study-Act (PDSA), population health, and data-driven decision making to achieve goals and aims.
  • Assists program participants in generating data reports for program reporting requirements.
  • Develops and conducts presentations, on-site and on-line to assist PHC’s with practice operational transformation and activities to support clinical transformation.
  • Assists PHC’s with quality improvement and health information technology activities, including rapid cycle improvement methodologies and data mining using electronic health record (EHR) and population health database systems.
  • Attends regular team meetings, bringing back lessons learned from the field and contributes to continuous quality improvement for CVN services and tools.
  • Provides CVN leadership with program-specific information for marketing, communications and public relations outreach.
  • Compiles outcomes reports as required by HCCN grant.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.


Supervisory Responsibilities:



Required Knowledge/Skills & Abilities:

  • Strong leadership skills.
  • Ability to train clinical and non-clinical staff.
  • Comfortable giving oral presentations.
  • Demonstrated track record of leading successful process improvement initiatives, including implementing behavioral and system changes in a healthcare setting.
  • Proven ability to manage projects and problem solve barriers to success.
  • Knowledge of workflow processes, healthcare delivery systems and healthcare trends.
  • Demonstrated ability to build relationships and lead organizational change efforts.
  • Initiative and resilience in the face of ambiguity.
  • Works well both independently and as part of a team.
  • Flexibility; nimble in response to an evolving workload.
  • Ownership of work; a self-starter who can prioritize tasks and manage his/her time
  • Ability to see the connections among the discrete elements of a project, or across projects.
  • Systematic approach to tasks that ensures consistent output quality.
  • Attention to detail, but always in the service of bigger pictures objectives and outcomes.
  • Demonstrated advanced problem solving, organizational, and time management skills.
  • Ability to apply knowledge of the principles, practices and methods of project management including managing cross-functional teams.
  • Function as operational change management champion.
  • Strong project/budget reporting skills.
  • Effective policy and procedure development skills, including documenting process work flows and identifying responsibilities/accountabilities/reporting.
  • Ability to use advanced reasoning to define problems, collect data, establish facts, draw valid conclusions, and design, implement and manage appropriate resolution are required.
  • Ability to establish and maintain a constructive relationship with diverse members, management, employees and providers.
  • Ability to use intermediate or advanced functions and features of the MS Office suite including Word, Excel, Access, PowerPoint, or similar spreadsheet and/or database programs. Familiarity with data management and/or data analysis software and electronic health records (EHR).
  • Excellent oral and written communication skills; strong interpersonal skills.
  • Display sound judgment and decision-making skills.
  • Ability to prioritize multiple tasks, assignments and projects to meet established quality and time requirements.



  • Bachelor’s degree in Business Administration, Organizational Development, Nursing or other health-related field related discipline or equivalent combination of education and work experience required.
  • Relevant experience in quality improvement, organizational process change management and engagement strategies required.
  • At least 2 years’ experience with rapid-cycle change, practice facilitation, data analysis, and facilitating presentations and training is preferred.


Certificates and Licenses:

Must have valid Arizona Driver’s license, own private reliable transportation, and have current automotive insurance as required by state law.


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. This position requires sitting for extended periods of time. Occasionally requires standing, squatting, reaching and bending. Requires ability to receive information through oral communication both in-person and on telephone. Manual dexterity needed for using computer keyboard. Must have adequate vision to operate computer and complete paperwork. Regularly required to operate a motor vehicle to attend program functions or drive to member or partner meetings.


Work Environment

This job operates in a professional office environment.  The role routinely uses standard office equipment such as assigned work station, computer, phone, copier and file cabinet.



This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by the job holder. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. The Company reserves the right to change, amend, add, delete, and otherwise assign any and all duties, responsibilities, and position titles as it deems necessary to meet the needs of the business.

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