Critical Management Skills for CHC Managers and Supervisors: A Deeper Dive

This intensive, highly interactive, full-­‐day training enables CHC managers and supervisors to develop and hone critical skills to successfully lead and manage employees in today’s challenging and fast-­‐changing CHC environment.

This training expands on the skills and strategies introduced last year, however, new participants are absolutely welcome!

Participants will gain crucial skills to put into immediate action!

Learn to:

• Handle a wide range of challenging employee interactions with confidence and grace
• Build strong, professional relationships with supervisors, leaders, peers, former peers, and direct reports and manage effectively up, down and sideways
• Coach and develop employees and drive accountability
• Make customer service a reality in your department or organization

Course Facilitator and Trainer:
Lisa Mouscher is CEO and Lead Consultant at Sogence Training and Consulting. As a popular and dynamic facilitator, trainer and consultant, Lisa works primarily with leaders, managers and staff from community healthcare organizations across the country, building skills to enable these organizations to become both providers of choice and employers of choice. She is known for facilitating both immediately applicable results and lasting impact to strengthen community health organizations for the long-­‐term.