Customer Service: The Art of Caring

Date/Time
Date(s) - 03/14/2014
12:30 pm - 2:00 pm

Location
Webinar

Categories No Categories

Customer Service: The Art of CaringWebinar will be on March 14 from 12:30 to 2 pm

Audience: All levels of Health Center Clinical and Non-Clinical Staff

The cost is $50 per organization.  Once your organization has signed up, you can share the GoToMeeting information with as many people as you would like within your organization.

Providing a high level of customer service is critical in ever area of a health center, yet both knowledge and skill are necessary to handle difficult situations with care.  This training for health center employees at all elevels discusses the importance of customer service in health care and provides concrete tools and techniques for making customer service part of every interaction.

Topics include:

  • Critical Nature of Customer Service in Community Health Care
  • Handling Challenging Situations with Confidence and Care (using real-world scenarios)
  • Making the Most of Each Interaction – the Small Things Make a Big Difference
  • Communication through Listening – Hearing the Spoken and Unspoken Messages
  • Stress Management Techniques: Taking Care of Yourself So You Can Take Care of Others
  • Moving Forward – Living a Culture of Service Excellence

Presented by:

Lisa Mouscher, Sogence Training and ConsultingFor any questions, please contact:

Shelli Ross shellir@aachc.org
Emily Oake emilyo@aachc.org

Bookings

Bookings are closed for this event.