Developing Culturally and Linguistically Appropriate Skills and Systems in Community Health Centers

Date(s) - 08/20/2014
10:00 am - 4:00 pm

Native Health

Categories No Categories

Community health centers serve an extremely diverse patient population.  Nationally, 62% of health center patients represent racial and/or ethnic minorities, and 23% are best served in a language other than English.[1]   The ability to provide culturally and linguistically appropriate services is a critically important element in the provision of high quality health care.

Serving patients in a culturally competent manner is also closely tied to the 19 requirements of Federally Qualified Health Centers.

In order to provide services in a manner that is respectful of and responsive to the cultural and linguistic needs of their patient populations, as well as meet their requirements, health centers must develop structural elements and support all staff in building skills to work effectively across cultures.

Wednesday, August 20, 2014
10 am to 4 pm
Native Health
4041 N. Central Ave., Building C

Phoenix, AZ 85012

During this highly experiential and interactive training, facilitators will describe the role of culture and language in health access, beliefs, and behavior.  They will provide an overview of the national standards for cultural competency in health services and explain what one Arizona CHC has done to implement these standards in their own organization.  They will also introduce the concept of cultural humility to support productive and positive interactions between providers and patients. Participants will explore their own cultural influences and values and learn strategies for effective communication across cultural lines.  Training topics will include:

  • The Role of Culture in Health Care
  • Cultural Influences and Values
  • Cultural Competency: the National Standards for Culturally and Linguistically Appropriate Services in Health and Health Care
  • Cultural Humility: Definition and Applications
  • Effective Cross-Cultural Communication
  • Applying Cultural Competency and Cultural Humility in Real-World Situations

Lunch will be provided.

Please contact Emily Oake at or 602-288-7569 with any questions.

Tentative Agenda

9:45 – 10:00 am       Participant Arrival and Sign-In

10:00 – 10:30 am     Welcome and Introduction

Introduce HOP, review training agenda, goals & objectives

Establish ground rules & training expectations

Definition of Culture

10:30 – 11:30 am     Understanding the Role of Culture and Values in the Health Care Encounter

Cultural Influences and Values

The Culture Iceberg

Health Beliefs

11:30 – 12:15 pm     Cultural Competency in Health Care

Cultural Competency Definition

Introduction to the CLAS Standards

12:15 – 1:00 pm       Lunch

1:00 – 2:30 pm         Cultural Competency and Cultural Humility

The CLAS Standards in Action: Mountain Park Health Center

Cultural Humility: definition and applications

2:30 – 3:15 pm         Effective Communication and Using the Explanatory Model

Explanatory Model

Attending, Listening, and Empathic Communication

Skill-building: Practicing Effective Communication & Using the Explanatory Model

3:15 – 3:45 pm         Applying Cultural Competency in Real World Situations

Tips for Providing Culturally Competent Care

3:45 – 4:00 pm         Evaluation and Close




Bookings are closed for this event.