Patient Navigator – Healthcare

Terros Health
Published
February 12, 2021
Location
Phoenix, AZ
Job Type
Category

Description

 

 

Terros Health is pleased to share an exciting and rewarding opportunity for a Patient Navigator working at our 27th Avenue Health Center location. Reporting to the Practice Manager, the ideal individual is flexible, compassionate, and professional. If you enjoy working with individuals during some of the most vulnerable times of their lives this may be just the opportunity you’ve been seeking.

Our programs are accessible and focus on the whole person including primary care, nutrition, counseling and groups sessions, addiction treatment, children’s services, housing, and pharmacies. Our staff possesses great service and administrative skill sets and in-depth knowledge of patient care that complement the whole person and circle of care. Along with great benefits, continuous training, and a welcoming environment, we offer the opportunity for you to grow in your career with Terros Health.
Location – 3 locations: 27th Avenue Phoenix, AZ; E. McDowell Road and Olive Avenue in Glendale

Main Duties:
• Greets individuals coming into the clinic in a professional and courteous manner, assists their needs promptly with compassion, in accordance with Terros Health values and utilizing Language of Caring.
• Provides superior customer service to patients checking in through the patient check-in kiosk. Educates patients in the use of the kiosks/iPads and assists as needed.

• Works to engage patients and their families, as well as others on services offered at Terros Health.
• Coordinates with the Practice Manager, Clinical Site Manager and/or Site Director to prevent and resolve on-site complaints.
• Maintains presence in the lobby of the clinic in order to help support patients and families, as well as other front office staff.
• Assists patients in connecting to resources based on the social determinants of health (SDOH). Skilled at uncovering patients’ needs, then following through with enlightening solutions.
• Provides health screenings when appropriate. Helps patients develop visit plans prior to seeing a provider.
• Gather and maintain patient demographics, ensuring accurate and complete information, in compliance with UDS guidelines. Encourage patients to address gaps in care.

Education - High School diploma or GED equivalent.

Experience/Qualifications:
The applicant must have the minimum combination of education and/or experience:
• High School Diploma, GED within six (6) months of assuming this position Or Associates degree in medical and health care (e.g., healthcare administration, insurance billing and coding, psychology) or social work, human services, communication preferred.
• Have strong people skills- approachable, a good listener, and empathetic. Passionate about Terros Health’s mission and eager to share that passion with others.
• At least one- year relevant front office customer facing and focused service experience in healthcare, hospitality (i.e., meeting or conventions, hotel), or banking required. Front office experience in healthcare, behavioral health, dental or a medical office is preferred.
• Familiarity with health insurance eligibility and electronic health record management systems. Experience with NextGen preferred.
• Intermediate level of competency in Microsoft Suite and web-based programs.
• Experience in managing a wide range of administrative, support related tasks. Must be well organized, flexible, able to multi-task, possess strong time management skills, attention to detail and enjoy working in a fast-paced, ever changing environment.
• Excellent written and verbal communication skills.
• Proven track record of delivering a high level of customer service in a healthcare setting.
• This role is a non-driving position. Must be 18 years of age and with less than two years’ driving experience or no driving experience.
• Must have a valid Arizona Fingerprint Clearance card or apply for an Arizona fingerprint clearance card (Level 1) within 7 working days of assuming role.
• Must pass a TB Test.

Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Link to website - https://www.terroshealth.org/careers/

Apply via the website: https://www.terroshealth.org/careers/

Apply
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