Case Manager

Circle the City
July 23, 2020
85013, Phoenix
Job Type




Circle the City (CTC) is a nonprofit community health organization with a mission to “create and deliver innovative healthcare solutions that compassionately address the needs of men, women and children facing homelessness.”  CTC’s system of homeless-specialty healthcare is one-of-a-kind in Arizona and is one of few similar models in the nation. Nearly 10,000 men, women and children experiencing varying degrees of homelessness will receive care in one of CTC’s many sites located throughout the greater Phoenix area

Job Summary:

The purpose of this position is to provide leadership to the clinical team in planning a patient’s discharge. The case manager is the member of the clinical team who is responsible for identifying the needs of the patient as they prepare for discharge, and is responsible for identifying resources in the community that may be used to meet those needs. Case managers assist the patient in breaking the cycle of homelessness by connecting them to any available housing options for which they may qualify.

Location: Midtown Medical Respite

Shift: Days

Essential Responsibilities:

  • Works as part of the clinical team with the primary responsibility of discharge planning
  • Attends daily team huddles when in clinic, clinic staff meetings, and team meetings
  • Maintains appropriate documentation in the medical record so that the case management plan for each patient is easily accessible
  • Works with each patient on a comprehensive plan for discharge to permanent housing options
  • Fosters empowerment and recovery by connecting the patient with community agencies to obtain services such as vocational rehabilitation, mental health and substance abuse services, job readiness and parenting skills
  • Accompanies patients on site visits with the goal of clarifying the discharge plan
  • Counsels patients on entitlements for which they may qualify and facilitates applications
  • Keeps the clinical team updated on progress of each patient towards discharge
  • Collects data accurately for all grants and projects, as directed by supervisor


  • Strong interpersonal skills with an ability to work effectively with a wide range of people, teams, managers, supervisors, and vendors
  • Experience in working with culturally diverse, chronically homeless, and medically needy individuals preferred.
  • Demonstrates excellent oral and written communication skills
  • Bilingual skills – Spanish highly desirable
  • Must demonstrate critical thinking, problem-solving, and organizational and time management skills
  • Possess and maintain a valid Arizona driver’s license and has use of privately owned vehicle


  • Associates Degree required; BSW preferred
  • 3 – 5 years of case management experience preferred

Physical and Mental Requirements:

  • Position requires extended periods of sitting and standing
  • Position requires regular bending and reaching, including transfer of patients
  • Must be able to lift, carry and push 20 pounds on a regular basis
  • Must be able to lift and carry up to 50 pounds on an occasional basis


  • Medical
  • Vision
  • Dental
  • 403(b) retirement with company match

We are an equal opportunity employer. All resumes will be reviewed for education and experience.
Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.


Req. 1079

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