Health Advocate

Adelante Healthcare
Published
May 3, 2021
Location
Phoenix, Arizona
Job Type
Category

Description

 

 

This position will be responsible for assisting all patients and their families through the healthcare system by acting as a patient advocate and navigator; provides support toward engagement in self-management goals to improve patients health, overcome barriers to care, and achieve value-based incentives by closing gaps while assisting patients over the phone. This position will be based out of our corporate office located in Downtown Phoenix. 

EXPECTATIONS

Every Adelante employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism and competence.

OUR CORE VALUES

  • Excellence
  • Integrity
  • Sustainability
  • Respect
  • Compassion
Qualifications:

ESSENTIAL SKILLS AND EXPERIENCE

  • Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)
  • Demonstrated understanding of clinical methods and techniques used in record keeping systems.
  • Demonstrates continuous attention to detail
  • Ability to perform a variety of assignments requiring some exercise of independent judgment.
  • Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication
  • Demonstrated ability in implementing the principles and practices of supervision.
  • Exceptional communication skills and professional presence
  • Ability to communicate effectively with patients, co-workers, and the general public both in person and over the phone
  • Ability to multi-task and work effectively in a high-stress and fast-moving environment
  • Previous call center experience strongly preferred
  • Advanced computer efficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and experience in Electronic Healthcare Records (EMR)
  • Meet the organization immunization requirement
  • 2 or more years experience in a clinical setting
  • High school diploma or GED from an accredited institution

NONESSENTIAL SKILLS AND EXPERIENCE

  • Bilingual (Spanish/English)
  • Graduation from an accredited medical assistant program strongly preferred

The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job related selection or promotional criteria.

POSITION REPONSIBILITIES/ESSENTIAL

  • Participates in Population Health team meetings and quality improvement initiatives, staff meetings, in-service meetings, or other required meetings
  • Helps facilitate health and disease patient education sessions and development of material.
  • Coordinates continuity of patient care with external healthcare organizations and facilities such as referrals to outside specialties; ongoing two way communication between providers.
  • Develops relationships with external healthcare organizations and facilities in efforts to finding additional resources.
  • Coordinates outreach efforts for well visits, high-risk patients, hospital discharge and admissions and/or other populations as needed.
  • Helps manage high-risk patient care, including management of patients with multiple co-morbidities or high risk for readmission to a hospital setting, including data entry/management.
  • Promotes clear communication amongst a care team and treating clinicians by ensuring awareness regarding patient care plans.
  • Facilitates patient care based upon standing orders and protocols.
  • Works collaboratively with Population Health team for data collection, health outcomes reporting, clinical audits and programmatic evaluation.
  • Helps evaluate clinical care, utilization of resources and development of new clinical tools, forms and procedures.
  • Excellent customer service and communication skills
  • Will perform high volume of daily patient outreach calls while still attending incoming calls.
  • Correctly collect specimens, perform testing, and processes as indicated.
  • Ensure patient needs and requests are handled efficiently by performing telephonic patient scheduling of patient initial and follow up appointments.
  • Perform patient pre-registration including accessing and updating patient information as indicated
  • Perform data entry
  • Maintain schedule accuracy for maximum patient flow
  • Follow established procedures for answering and screening incoming appointment-related telephone calls, scheduling interpreters, and directing calls to appropriate staff
  • Maintain effective communication with office staff and providers in all of the health centers as needed
  • Maintains good attendance, is punctual and works full scheduled shift

Additional Duties and Responsibilities

  • Other duties as request or assigned

To apply, visit our website:

https://adelantehealthcare.com/careers/

 

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