Health Center Relations Specialist

Terros Health
January 28, 2021
Phoenix, AZ
Job Type




Looking for Community Health Worker – 3 Locations:

Stapley Drive in Mesa, 27th Avenue & Indian School, Olive Avenue in Glendale


Terros Health is pleased to share an exciting and rewarding opportunity for a Full-Time Health Center Relations Specialist  working at our 27th Avenue Health Center in Phoenix, AZ.  The Health Relations Specialist is the front line for interfacing with patients in Terros Health Centers. You will be a great candidate if you have at least one- year relevant front office customer facing and focused service experience in healthcare, hospitality or banking and we will train you!

The position performs a variety of duties  which include, but are not limited to, greeting individuals , appointment scheduling, intake interviews, gathering information and paperwork.  Reporting to the Practice Manager, the ideal individual is flexible, compassionate and professional.  If you enjoy working with individuals during some of the most vulnerable times of their lives this may be just the opportunity you’ve been seeking.

We are a healthcare company focused on the whole person, providing primary care and specializing in mental health and substance use treatment for the last 50 years.

We help people live their lives in recovery and we save lives every day.

Job Summary

  • Monday-Friday, with various shifts starting at 7:30am - 11:30am
  • Occasional Saturday's (7:45am - 5:00pm)
  • Hours of Operation: 8am - 8pm, closed on Sundays.
  • Minimum One- Year Relevant Front Office Customer Facing and Focused Service Experience in Healthcare, Hospitality
  • (i.e., meeting or conventions, hotel), or Banking required.
  • $ Bilingual language differential pay

Main duties –

  • Greet individuals coming into the clinic in a professional and courteous manner, assist their needs promptly with compassion, in accordance with Terros Health values.
  • Process the check in of patients and notify the appropriate staff member of the arrival of patients. Update relevant information during auto-flow by completing four-point check.
  • Review and update the daily schedules; ensuring all necessary data is accurately collected.
  • Gather and maintain patient demographics, ensuring accurate and complete information, in compliance with UDS guidelines.
  • Basic knowledge of insurance levels, such as, Medicare, Medicaid, commercial plans, and various other types.

Education - High School Diploma, GED within six (6) months of assuming this position Or Associates degree in medical and health (e.g. healthcare administration, insurance billing and coding, psychology) or care social work, human services, communication preferred.

Experience - At least one- year relevant front office customer facing and focused service experience in healthcare, hospitality (i.e., meeting or conventions, hotel), or banking required.  Front office experience in healthcare, behavioral health, dental or a medical office is preferred.

  • Familiarity with health insurance eligibility and electronic health record management systems. Experience with NextGen preferred.
  • Intermediate level of competency in Microsoft Suite and web-based programs.
  • Experience in managing a wide range of administrative, support related tasks. Must be well organized, flexible, able to multi-task, possess strong time management skills, attention to detail and enjoy working in a fast-paced, ever changing environment.
  • Excellent written and verbal communication skills.
  • Proven track record of delivering a high level of customer service in a healthcare setting.
  • Applicant must possess or be able to attain a State of Arizona Level One Fingerprint Clearance Card within (7) days of employment.
  • This role is a non-driving position. This position is performed at one location and does not require travel to various Terros Health centers. May be 18 years of age and with less than two years’ driving experience or no driving experience.
  • Must pass a TB Test.

Link to website -

Apply via the website:

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