Practice Manager

Terros Health
November 6, 2020
Phoenix, AZ
Job Type




The Practice Manager, under the Agency’s policies and professional requirements ensures the practice meets quality, cost-effective care to all integrated Terros Health patients and assists the site administrator in implementing the Terros Health vision and strategic plan.  Participates in department and agency meetings as required, researches policies and procedures related to compliance and/or efficiencies and recommends, develops and implements improvements in practice. Oversees the business and financial operations for the site. Resolves any medical-administrative problems and keeps lines of communication open with staff to ensure high employee morale and a professional, healthful clinic atmosphere. Maintains professional affiliations and enhances professional development to keep current in the latest health care trends and developments.

Main Duties: Review and analyze financial data including payor and service mix on a daily basis to proactively manage financial success of the practice. Educates staff on insurances and billing to ensure all patient encounters are maximized.

Responsible for all aspects of supervision, including Interviewing, hiring, training , disciplining, and evaluating assigned staff to ensure they have the appropriate skill mix to perform all functions of their position while providing an exceptional customer experience.

Oversees provider appointment schedules and support staff scheduling processes to maintain quality of care and financial stability in the program. Utilizes reports to monitor no show rates and provider availability.

Provides leadership to the team and models and promotes integration. Demonstrates the ability to work in interdisciplinary teams both internally and externally.

Maintain extensive knowledge of the NexGen electronic medical record and associated billing, reporting functions and documentation requirements.

Ensures that auditing and monitoring requirements are met; informing management of any deficiencies and working together to develop and implement action plans.

Demonstrates an understanding of PCMH, FQHC, UDS and other accreditation and regulatory standards and assists in implementation and maintenance in these areas. Provides written reports as needed.

Demonstrates fiscal responsibility related to ordering of office and medical supplies and equipment required at the site.

Responsible for participating in the site-specific marketing activities of the practice. Encourages community education by participation in health fairs and community events to promote awareness.

Identifies potential barriers to quality care and organizational processes to improve quality and service delivery and communicates them to their supervisor.

Supervise, manage and ensure compliance with all TERROS personnel, administrative, financial and clinical policies ensures; that staff adhere to all policies and know how to access them electronically.

Education - Bachelor’s degree in related field.  If no bachelor’s degree, then Associate degree in related field or medical billing certification or relevant experience.

Experience -Two years supervisory experience. Experience in administration, behavioral health or healthcare.

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